What types of things do people do when they are really listening to you?What are the characteristics of poor listening skills?
How does it make you feel if someone pretends to listen but is not really paying attention?
Are you a good listener? What would you like to improve in this area?
Read and Pronounce
Read the following excerpt from the article with your tutor. He or She will listen and correct your pronunciation.
I suspect most people understand what it takes to show interest in others – remember what is important to the other person and ask open-ended questions – yet we still fail to connect on the deeper levels that each person craves. How is it that my friend did everything she was supposed to do and still left me feeling unheard?
Mark Goulston and John Ullmen introduce four levels of listening in their book Real Influence: Persuade without Pushing, Gain without Giving In. The first two levels are generally negative and should not be used if at all possible – avoidance (distracted) listening and defensive (reactive) listening.